Welcome to

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• Where are you located?

  • Our address is 20730 Holyoke Ave. Suite 150, Lakeville MN 55044. We are located at the Lakeville Mall, next to Toppers Pizza and across from Wells Fargo. ​

• How can we contact you??

  • You can either give us a call at (612)666-0980 or email us at info@labyrinthpuzzlerooms.com. You can book here on our website or over the phone, but we can only answer questions over email! ​

• What can we expect?

  • Puzzles! Everything from an actual puzzle with pieces to put together, to a math problem you'll need to solve, to a maze to complete, and even coordinates that need plotting. But don't worry, your Puzzle Master will be there to help if you need it!​

• Are we actually locked in?

  • Nope! None of the doors that exit our rooms are actually locked. Your goal is to find an object, not to escape, hence the name "Puzzle Room"!​

• Do we need to sign waivers?

  • Yes. You can do so here. Everyone in your group that is over the age of eighteen (18) must sign a waiver as required by our insurance company. We require at least one adult in your group to sign for any minors that are accompanying you. We do not require parent chaperones for participants over the age of fifteen (15), but we do require a parent or guardian to sign a waiver for them.​

• When should we arrive?

  • Please arrive at TEN MINUTES before your start time unless otherwise directed. We use this time to make sure all waivers are signed, bathrooms breaks are done, rules are explained, and your assignment briefing can be completed.​

• A briefing? What's that?

  • This is when you and your team are told your assignment! Most escape rooms show a video explaining this, but we do ours a little bit different. No spoilers though!​

• Is your location wheelchair accessible?

  • Our lobby and two of our three rooms are completely wheelchair accessible. We are happy to set up a short appointment for anyone that uses mobility aids to come and see the space before any bookings are made. We are in the process of making all of our rooms completely accessible for those with mobility, hearing, or vision impairments. Please give us a call or send us an email with any questions on accessibility!​

• What is your cancelation policy?

  • All missions have a 24 hour cancellation and 48 hour refund policy. Please call or email with any questions.

    • Cancellations can be made up until 24 hours before your start time. If you find out you cannot attend within the 24 hours before your start time, we will happily reschedule you for a later date.​

    • A refund with the $20 cancellation fee can only be made if your booking is cancelled 48 hours before your start time. If your booking is cancelled inside that 48 hour window, a credit will be placed on your account in our system for the next time you book with us.

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